Privacy Policy
Last Updated: Oct 18, 2025
Thank you for using WaSend.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
By accessing or using WaSend, you agree to this Privacy Policy.
If you do not agree, please stop using the Service immediately.
1. Who We Are
WaSend (“we,” “our,” or “us”) is a SaaS platform that provides WhatsApp Marketing and automation tools for businesses.
Our mission is to help you manage your customer communication efficiently and securely.
2. Information We Collect
We collect the following types of information:
2.1. Information You Provide
When you create an account, subscribe, or contact us, we may collect:
- Full name and email address
- Company name and business information
- Login credentials (encrypted)
- Payment and billing details
- Customer data you upload (e.g., contact lists, messages, campaigns)
2.2. Automatically Collected Data
When you use WaSend, we may automatically collect:
- Device and browser type
- IP address and location (approximate)
- Usage activity and interaction logs
- Access times and referring URLs
- Cookies and similar tracking technologies
2.3. Data from Third-Party Integrations
If you connect your WhatsApp Business Account, Shopify store, or other third-party apps, we may collect necessary data such as:
- Account identifiers (e.g., shop ID, access token)
- Customer order details (for verified buyer features)
- Message history or delivery status
We only access the data you explicitly grant permission for.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the WaSend platform
- Manage your account and subscriptions
- Authenticate users and maintain system security
- Send important updates, notifications, or service alerts
- Personalize your experience and offer support
- Analyze usage to enhance product performance
- Comply with legal obligations
We do not sell or rent your personal information to anyone.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data under one or more of the following legal bases:
- Your consent;
- To fulfill a contract with you;
- To comply with legal obligations;
- For our legitimate interests (e.g., improving the service and preventing abuse).
5. How We Share Information
We may share information with:
- Service providers who help us operate (e.g., hosting, analytics, payment gateways);
- Third-party integrations (e.g., WhatsApp, Shopify) when you connect them voluntarily;
- Law enforcement or regulatory authorities when required by law;
- Business partners in the event of a merger, acquisition, or asset transfer.
All third parties are bound by confidentiality and data protection obligations.
6. Data Retention
We retain your information for as long as necessary to:
- Provide the Service;
- Comply with legal requirements;
- Resolve disputes and enforce agreements.
When you delete your account, we remove or anonymize your data within a reasonable period, except where retention is legally required.
7. Security
We take data security seriously and use industry-standard measures to protect your information, including:
- Encryption (in transit and at rest);
- Secure authentication and access control;
- Regular system monitoring and backups.
However, no online platform is 100% secure. You share information at your own risk.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and obtain a copy of your data;
- Correct or delete your personal information;
- Withdraw consent at any time;
- Object to or restrict processing;
- Request data portability.
To exercise these rights, please contact us at [email protected].
9. Cookies and Tracking
WaSend uses cookies and similar technologies to:
- Keep you signed in;
- Remember preferences;
- Analyze traffic and performance.
You can manage or disable cookies in your browser settings, but some features may not function properly if you do.
10. International Data Transfers
Your data may be transferred and processed outside your country, including to servers located in other jurisdictions.
We ensure that all transfers comply with applicable data protection laws and include appropriate safeguards.
11. Children’s Privacy
WaSend is not intended for children under 16 years of age.
We do not knowingly collect personal information from minors.
If you believe a child has provided us data, please contact us to remove it.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
When we do, we will post the new version on our website and update the “Last Updated” date.
Your continued use of WaSend after such changes means you accept the revised Policy.
13. Contact Us
If you have questions, concerns, or data requests, please contact us:
🌐 https://wasend.io